FAQs

The application could be hosted on the entity’s premises or through the “Cloud Computing from sdd.

The deployment should take 3 business days (Excluding customization).

Backups are maintained on the virtual machine level, file level and application level (supported applications: Microsoft SharePoint, Microsoft Exchange, Microsoft SQL, Active Directory). Incremental backups are taken daily, along with weekly and monthly full backups.

SDD Cloud Computing supports different workloads such as General purpose, Compute optimized, and Memory Optimized. For further information, please contact SDD Service Desk or your Account Manager.

Flow deployment requires 2-10 business days after receiving all the requirements. Trainings and Go-live are scheduled based on both parties’ availability.

Correspondence System is a web-based solution (supported by most browsers and can be accessed through mobile application (iOS and Android).

SDD uses state-of-the-art tools which help measure variables related to power, cooling and the DC's overall environmental condition against predefined parameters based on industry standards and best practices.

SDD provides access to a maximum of 40 licenses per entity.

SDD Mail Service can be accessed through the mobile app (outlook), Outlook client for PC & Mac or Outlook Web Access using any web browser.

SDD offers two types of mail subscriptions, Normal with 5GB mailbox size and VIP with unlimited mailbox size.

Mail Archiving is a built-in service offered by SDD once Mail is activated. It archives users e-mails automatically when it reaches 70% or one year. Archived e-mails can be accessed easily through the Outlook client or webmail.

Network Assessment service allows the entity to gain detailed visibility assessment over their current network state based on which decisions around future investments into network improvement can be made.

No, each entity is expected to ensure the environment meets the requirements outlined in the Sharjah Network usage policy.

Sharjah Network service offering is a supporting service and is only provided when justified and approved. For further information, please contact sdd Service Desk or your Account Manager.

Yes, Sharjah Service Bus is designed for integration and communication between different systems, applications, and services.

The service requires an existing SDD Network link between the entity and SDD.

sdd provides 50 GB of capacity for each user in the Share service.

The service supports sharing of documents internally and externally. You can share documents with your colleagues internally as well as external users such as vendors and other parties.

Yes, SDD SMS platform offers integration over APIs through Sharjah Service Bus.

Yes, SDD SMS platform allows you to personalize SMS using variables such as recipient names, account information, and custom fields.

Adobe, Microsoft (Windows, M365 E5, SQL, etc.), Endpoint protection (MS Defender), and Veeam Backup Software Licenses.

The supported databases are MySQL, Microsoft SQL, and Oracle.

A web service can be hosed on a shared platform or a dedicated server by leveraging our “Infrastructure” service depending on the technical requirement.

SDD provides SSL Certificate for SHJ.AE and SHARJAH.AE domains.

Yes, the domain should be part of UAE national domain (.ae) subject to security assessment approval.